TERMS AND CONDITIONS

Last updated September 6, 2026

Welcome to Foodhero! By using our app, you agree to these terms and conditions ("Terms"). Please read them carefully.

1. INTRODUCTION

Welcome to Foodhero! Our mission is to help reduce food waste by connecting you with local businesses offering surplus food at discounted prices. These Terms govern your use of the Foodhero app and services. By using the app, you agree to these Terms, so please review them carefully.

The Foodhero app and services are operated by Alberts Boluss, Enskild Firma, registered office at Västergårdsvägen 7, 335 73 Hillerstorp, Sweden, VAT No. SE910228879301, trading under the Foodhero brand ("Foodhero", "we", "us"). Foodhero is currently available in Latvia, Lithuania, Estonia and Sweden (each a "Market"). Stores set their own collection windows in the local time of the Store's location.

2. FOODHERO CONCEPT

The Foodhero app connects users ("Customers") with local businesses ("Stores") that offer surplus food at discounted prices. Customers can browse available options, reserve items, and pick them up at designated times. We facilitate these transactions but do not take responsibility for the food quality or the relationship between Customers and Stores.

3. USER RESPONSIBILITIES

Customers are responsible for providing accurate payment information and adhering to the pick-up times set by the Stores. By using the Foodhero app, you agree to receive communications related to your reservations. Please ensure that all your account details are kept up to date.

4. ORDER PROCESS

An order is confirmed when a Store accepts your reservation through the app. You must pick up your reserved items within the specified time frame provided by the Store. If you fail to collect your order within the designated time, it may be forfeited without a refund. The availability of products on the platform is an invitation to make a reservation, and the transaction is finalized upon pick-up.

5. CANCELLATIONS AND REFUNDS

Orders can be canceled by either the Customer or the Store through the app up to two hours before the end of the Store's pick-up window, shown in the local time of the Store. If a cancellation occurs within this window, the reserved amount is released without any issue. Refunds for cancellations made after this period are provided at our discretion and are not guaranteed.

6. LIABILITY

Foodhero acts as a platform connecting Customers with Stores and is not responsible for the quality, safety, or legality of the food provided by the Stores. It is your responsibility to check for any allergens or dietary restrictions with the Store before pick-up. Foodhero is not liable for any adverse reactions or issues arising from the food provided.

7. USER CONTENT

Customers may post reviews and feedback on the Foodhero platform. By doing so, you grant Foodhero a non-exclusive, royalty-free license to use, modify, and display this content. Reviews must not contain defamatory, obscene, or offensive material. We reserve the right to remove or edit any content that violates these guidelines.

8. TERMINATION

We reserve the right to suspend or terminate your access to the Foodhero app at any time for any reason, including violations of these Terms. Termination may occur without prior notice, and any outstanding orders at the time of termination may be canceled.

9. MODIFICATIONS TO TERMS

We may update these Terms from time to time. Any changes will be effective immediately upon posting in the app. Continued use of the app after changes have been made will constitute your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

10. PAYMENT

Customers can pay using various debit and credit cards, as well as other payment methods available on the platform. Prices are shown and charged in the local currency of the Store: euro (EUR) for Stores in Latvia, Lithuania and Estonia, and Swedish krona (SEK) for Stores in Sweden. When you reserve, the amount is only reserved on your payment method; the charge is completed when the order is collected or marked as collected at the end of the pick-up window. If a reservation is canceled in time, the reserved amount is released. If payment is rejected, the order may not be processed.

11. PICK-UP

Reserved products must be picked up at the specified time and location. If you arrive late, the Store may sell the product to another customer, and you may still be charged. The Store will provide necessary information regarding the Products, including ingredients and allergens.

12. LIMITATION OF LIABILITY

Foodhero is not liable for any losses or damages arising from the actions or omissions of the Stores or due to circumstances beyond our control. Our liability is limited to the amount you paid for the reserved food items and does not include indirect or consequential losses.

13. RIGHT OF WITHDRAWAL

Surprise Bags contain food that is liable to deteriorate or expire rapidly. Under EU consumer law (Directive 2011/83/EU, Article 16(d)) and the national laws implementing it in each Market, the 14-day right of withdrawal for distance contracts does not apply to such goods. Your right to cancel a reservation is instead governed by Section 5. This does not limit any rights you have under mandatory consumer protection law regarding defective or non-conforming goods.

14. GOVERNING LAW AND DISPUTES

These Terms are governed by Swedish law. If you are a consumer, you also benefit from the mandatory consumer protection rules of the country in which you have your habitual residence, and nothing in these Terms deprives you of that protection.

If you have a complaint, please contact us first at info@foodhero.app so we can try to resolve it. If we cannot resolve it together, you may turn to the alternative dispute resolution body in your Market:

Sweden: Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se.
Latvia: Patērētāju tiesību aizsardzības centrs (PTAC), www.ptac.gov.lv.
Lithuania: Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT), www.vvtat.lt.
Estonia: Tarbijavaidluste komisjon (Consumer Disputes Committee), www.ttja.ee.

You may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr. Consumers may bring court proceedings in the courts of their country of residence or in Sweden.

15. CONTACT INFORMATION

If you have any questions or concerns about these Terms, please contact us at info@foodhero.app or by post at Alberts Boluss, Enskild Firma, Västergårdsvägen 7, 335 73 Hillerstorp, Sweden.